The online store, has been set up by the company Trendao, which is the operator of this site. Any order placed for a product appearing in the online store requires prior consultation of these general conditions. Consequently, the consumer acknowledges that he/she is fully informed of the fact that his/her agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website store.

The products marketed on our site are not authentic. That is to say that they are not manufactured in the official factory.

The consumer has the right to save or edit these terms and conditions, it being specified that both the saving and editing of this document are the sole responsibility of the consumer. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired in the context of the website would actually have a relationship with his professional activity.

The online store set up by the company Trendao within the framework of the website mentions the following information:

– legal notice allowing precise identification of the Trendao company.

– presentation of the essential characteristics of the goods offered.

– indication, in Euros, of the price of the goods, as well as, if applicable, the delivery costs.

– Indication of the terms of payment, delivery or performance.

– the existence of a right of withdrawal.

– the period of validity of the offer or price.

– the conditions for terminating the contract when it is of indefinite duration or of a duration of more than one year.

– The consumer declares to have full legal capacity allowing him to commit himself under these general conditions.

Article 1: Entirety

Article 2: Purpose

Article 3: Contractual documents

Article 4: Entry into force – duration

Article 5: Electronic signature

Article 6: Order Confirmation

Article 7: Proof of the transaction

Article 8: Product information

Article 9: Prices

Article 10: Method of payment

Article 11: Availability of products

Article 12: Terms of delivery

Article 13: Delivery problems due to the carrier

Article 14: Errors of delivery

Article 15: Product warranty

Article 16: Right of withdrawal

Article 17: Rights of use

Article 18: Force majeure

Article 19: Partial non validation

Article 20 : Non renunciation

Article 21: Title

Article 22: Applicable law

Article 23: Data processing and Liberties

Article 1: Entirety

The present general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation the entirety of the provisions set out in these terms and conditions. No general or specific condition appearing in the documents sent or handed over by the consumer can be integrated to the present, since these documents would be incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company Trendao to the consumer.

Article 3: Contractual documents

The present contract is formed by the following contractual documents, presented in descending hierarchical order: the present general conditions; the order form. In the event of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force – duration

The present general conditions come into force on the date of signature of the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees owed by the company Trendao.

Article 5: Electronic signature

The “double click” of the consumer under the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Confirmation of order

The contractual information will be the subject of a confirmation by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the consumer on the order form.

Article 7: Proof of the transaction

The computerized registers, kept in the computer systems of the company Trendao in reasonable conditions of security, will be considered proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as proof.

Article 8: Product information

8-a: The company Trendao presents on its website the products for sale with the necessary characteristics to comply with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before the final order is taken the essential characteristics of the products they wish to purchase.

Article 9: Price

The prices are indicated in euros and are valid only on the date of sending the order form by the consumer. They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store. The payment of the totality of the price must be carried out at the time of the order. At no time can the sums paid be considered as a deposit or advance payment.

Article 10 : Method of payment

To pay for his order, the consumer has, at his choice, all the payment methods listed in the order form. The consumer guarantees the company Trendao that he or she has the necessary authorizations to use the method of payment chosen by him or her when validating the order form. The company Trendao reserves the right to suspend all order management and delivery in case of refusal of authorization for payment by credit card by the officially accredited organizations or in case of non-payment. Trendao reserves the right to refuse to make a delivery or to honour an order from a consumer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. The company Trendao has set up an order verification procedure to ensure that no one uses another person’s bank details without their knowledge. As part of this verification, the Customer will be asked to fax Trendao a copy of an identity document and proof of residence. The order will only be validated after reception and verification by our services of the documents sent.

Article 11 : Availability of products

The order will be executed at the latest within 48 hours from the day following the day the consumer placed his order. In case of unavailability of the product ordered, including because of our suppliers, the consumer will be informed as soon as possible and will have the opportunity to cancel the order. The consumer will then have the choice to request either a refund of the sums paid within 7 days at the latest of their payment, or the exchange of the product.

Article 12 : Delivery terms

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company Trendao, within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work mainly with Lettre Max Suivi. As soon as we proceed to a shipment, you immediately receive an email informing you.

THE POST OFFICE

To reduce transport costs as much as possible, all products of small or medium size are sent by a postal service Lettre Max Suvi (delivery in a letter box) or Colissimo Suivi. The latter delivers in 48/72H throughout France and offers you the possibility to recover the products ordered at your post office near the delivery address in case of absence of the initial delivery place during the presentation of the letter carrier. Concretely, if you are absent on the day of delivery, your letter carrier will leave a notice in your mailbox, which will allow you to collect your package at your post office during business hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may go astray. In case of late delivery compared to the date that we have indicated in the shipping email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post Office investigation can last up to 21 days from the date of the beginning of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (in most cases). If on the other hand the product is not found at the end of the 21 days of investigation, the Post Office considers the package as lost. It is only then that we can send you a replacement product at our expense.

If the Post Office confirms having made the delivery, the tracking being proof, no refund or return of the order can be made.

If the product(s) ordered are no longer available at that time, we will refund you the amount of the products concerned by the loss of the carrier. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by cheque for the difference, or by requesting an additional cheque for the difference in price. We decline any responsibility for the lengthening of the delivery times due to the carrier, in particular in the event of loss of the products or strike.

Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products …) must be imperatively indicated on the delivery order as “handwritten reserves”, accompanied by the signature of the customer. At the same time, the consumer must confirm this anomaly by sending the carrier within three (3) working days following the delivery date a registered letter with acknowledgement of receipt setting out the said claims. The consumer must send a copy of this letter by fax or by mail to :

Trendao

Customer Service

35 avenue de Toulouse

11100 NARBONNE

Article 14: Errors of delivery

14-a: The consumer must make any claim to the company Trendao on the day of delivery or at the latest on the first working day following delivery, for any error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected.

14-b: The formulation of this claim to the company Trendao can be made: by logging on to our website in the section “follow your order” where, after entering your customer number, you can ask us your question through the menu contact us, specifying the reference of the order.

14-c : Any claim not made in accordance with the rules defined above and within the time limits will not be taken into account and will release the company Trendao from any responsibility towards the consumer.

14-d : Upon receipt of the complaint, the Trendao company will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.

14-e : In the event of a delivery error, any product must be returned to the Trendao company in its entirety and in its original packaging, to the following address:

Trendao

Return service

35 avenue de Toulouse

11100 NARBONNE

In order to be accepted, all returns must be reported in advance to Trendao’s Customer Service department.

Article 15: Product warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee against all consequences of latent defects of the thing sold. The consumer is expressly informed that the company Trendao is not the producer of the products presented on the website, in the sense of the law n°98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a product defect, only the responsibility of the producer of the product may be sought by the consumer, based on the information on the packaging of the said product. The conditions and duration of the producer’s guarantee are indicated on the product sheets. Taking into account the frequency of renewal of the components of the technical products, Trendao can, upon request, inform the consumer of the availability of spare parts for the products offered and the modalities for obtaining them.

Article 16: Right of withdrawal

The consumer has a period of 7 clear days to return, at his expense, the products that do not suit him. This period starts from the day of delivery of the consumer’s order. If this period expires on a Saturday, Sunday or a public holiday or holiday, it is extended until the first following business day.

The product must be returned to :

Trendao

Return service

35 avenue de Toulouse

11100 NARBONNE

Only products returned as a whole, in their original packaging complete and intact, and in perfect condition for resale will be taken back. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of retraction is exercised without penalty, except for the cost of return. In the event of exercising the right of withdrawal, the consumer has the choice to request either a refund of the sums paid or an exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

The costs and risks related to the reshipment are the responsibility of the Buyer. Consequently, it is up to the Buyer to keep all evidence of this return. Trendao therefore advises the Buyer to return the Items by registered post (Colissimo, Relay Points) or by any other means that provides proof of reshipment. These proofs of dispatch must include the following information: address of the recipient, date of dispatch and package number.

In case of exercise of the right of withdrawal, the company Trendao will make every effort to reimburse the consumer within 15 days. However, due to the technical nature of the products sold, this period may be extended to 30 days, particularly when the product needs technical verification (see products to be tested beforehand).

The consumer will then be reimbursed by re-crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.

In accordance with Article 121-20-2 of the Consumer Code, the right of withdrawal may not be exercised for contracts for the supply of goods made to the specifications of the consumer or clearly personalized or which, because of their nature, can not be reshipped or are likely to deteriorate or expire quickly.

Article 17: Rights of use

The right to use Trendao’s software, as well as that distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, in accordance with Article L122-6-1 of this Code, the consumer has the right to reproduce the software exclusively for the purpose of making a backup copy, when this is necessary to preserve the use of the software. In any event, the author of the software retains a property right on his work, which the consumer undertakes to respect.

Article 18: Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as a fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware of them. The two parties will then, within one month, unless impossible due to force majeure, meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, the present general conditions may be terminated by the injured party. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.

Article 19 : Partial non validation

If one or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and scope.

Article 20 : Non renunciation

The fact for one of the parties not to take advantage of a breach by the other party to any of the obligations referred to in these general conditions can not be interpreted for the future as a waiver of the obligation in question.

Article 21: Title

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses and any of the clauses, the titles will be declared non-existent.

Article 22: Applicable law

These general conditions are subject to French law. The same is true for the rules of substance as for the rules of form. In case of dispute or claim, the consumer will first contact the company Trendao to obtain an amicable solution. In a second step, and in case of recourse, the consumer can file a complaint with , via its dedicated dialog box.

Article 23: Information Technology and Liberties

The information requested from the consumer is necessary to process the order and may be communicated to the contractual partners of the company Trendao involved in the execution of this order. The consumer may write to the Trendao company, whose contact details are included in the privacy policy on the website, to oppose such communication, or to exercise his rights of access, rectification, or removal of information concerning him and contained in the files of the Trendao company, under the conditions provided by the law of January 6, 1978.